We realize that buying something sight unseen is a big step, that's why we offer a Risk-Free 30-day Money-back Guarantee. If you are not satisfied with your bike or accessory purchase, simply return it in new condition within 30 days of purchase and we'll issue you a refund. For returns or exchanges (shipping cost excluded), you must first contact us for a Return Authorization Number. We will provide return instructions at that time.
MASKINEN Lifetime Crash Replacement Policy
For the components and accessories we place on our bikes, we count on our suppliers and their warranty policies, yet if you break a Maskinen frameset, wheelset, or other Maskinen carbon parts from crashing, accident, mayhem, driving into your garage, or any type of pilot error or crash, we will sell you a brand new frame, or wheels; at our cost, plus shipping. For crash replacements, we only ask that you send us some pictures of your broken item. For crash replacement frames or wheels, you would pay shipping charges for sending into you your new Maskinen item.
Manufacturing Integrity Policy
If your frame, wheelset, or any other Maskinen part breaks due to an inherent structural deficiency/manufacturing defect, we will want to receive your broken item before sending your replacement, since we need to send the issued item back to our manufacturer in Asia which helps in QC. We will begin the process for sending out your new item as soon as the factory QC department gives the approval confirming the issue to be a manufacturing defect; and therefore, it may take a few weeks before you receive the new item. We are diligent in taking proper care of our customers. We would pay shipping costs for sending back the broken item, and we would pay shipping costs for sending you the replacement item.
The warranty we offer is a two (2) years "manufacturing defects warranty" on our Maskinen framesets, and wheels' rims; as simply put forward above, and is between you and Maskinen Bikes, Inc. Denmark.
For more information or clarifications please send us an email: email@example.com
Or give us a call directly at any given time at +45 3052 9140
MASKINEN two (2) years Limited Warranty
Maskinen Bikes warrants all Maskinen carbon parts: The Maskinen frame and rigid fork, the stem and handlebar, the seatpost, and carbon rims of each new bicycle and frameset to be free from defects in material and workmanship. Our frameset and rims are covered for a period of two (2) years, as long as the original purchaser owns the bicycle/ wheels. All other brand components/ parts are covered by their manufacturers' warranties. Paint finish and all other original components are warranted to be free from defects in material or workmanship for a period of one year from the original date of purchase.
Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Maskinen Bikes, Denmark. In no event shall Maskinen Bikes be responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
The above warranty, or any implied warranty, assures all Maskinen carbon parts to be free from defects in material and workmanship for as long as the original purchaser owns the bicycle, and does not cover normal wear and tear. All warranties are void if the bicycle is modified from its original condition or the bicycle is used for other than normal activities, including, but not limited to, failing to follow common sense or using the bicycle for commercial activities or in competitive events, such as, bicycle motocross racing, stunt riding, ramp jumping or similar activities, and training for such activities or events (yet, regular bicycle racing is still covered for two (2) years). Maskinen Bikes makes no other warranties, express or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above.
Maskinen Bikes Warranty
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